Supervisor – Plums Restaurant

  • Full Time
  • Bahrain

Marriott International

Supervisor – Plums Restaurant Position Summary

Main Duty is the genuine care of our guests by supervising the service process, collect payment, socialize unobtrusively with the guest, takes responsibility if manager or assistant manager is not present, assists in maintenance and cleanliness in the restaurant and of the equipment, communicates well with waiters as well with all other management.

Essential Job Functions on Supervisor – Plums Restaurant

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge and comply with all departmental policies/service procedures.
Assist in maintaining a highly motivated and well-trained staff
Maintain complete knowledge of Micros and manual systems.
Organize assigned station and ensure readiness prior to guest arrival.
Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables according to standards.
Review daily specials and maintain awareness of 86 items throughout the shift.
When assigned, take guests’ food and beverage orders, utilizing suggestive selling techniques.
Record order of guest following departmental service procedures.
Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
Legibly document orders when system is down and distribute food orders to kitchen.
Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
Open and serve wine/champagne bottles in accordance with departmental standards.
Make all varieties of coffee in accordance with the departmental standards.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Clear each course following procedures given in departmental manual.
Ensure that soiled wares are removed from tables as assigned and transport to dishwashing area.
Ensure that tables are properly crumbed after the entree course is removed.
Ensure that finger towels are presented according to standards for specified situations.
Present dessert menu and describe items/present dessert cart to each table; describe selections and make suggestions; serve guests’ selections from dessert cart following departmental procedures. Input charges on guest check.
When assigned, total all charges and present guest checks; process payments through the Cashier.
Adhere to payment, cash handling and credit policies/procedures.
Extend appreciation for guests’ patronage.
Ensure that tables are cleaned and reset immediately after guest departs.
Collect and report tips at the end of the assigned shift.
Complete all closing reports as assigned and leave duty after reporting to Manager.
Successful completion of the training/certification process.
Follow up any issues with other departments with minimum of Manager
Actively energizes the Gold Standards

Experience

Experience as a Supervisor in related Food & Beverage outlet at least one year or 2 year experience as a Senior waiter in a restaurant.
Any previous culinary training.

Education

High school graduate or Degree in Hotel Management, some college.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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