Receptionist – Royal Beach Club

  • Full Time
  • Bahrain

Marriott International

Receptionist Position Summary

This position works at the Sports Club Reception desk. He/She acts as a main customer contact for all Sports club members and guest along with processing all administration. He/She provide information and instruction to guest/visitor inquiries in regard to operation of Sports Club. He/she performs daily quality checks, ensures that all Sports reservation tasks are performed to The Ritz-Carlton standards.

The Primary Responsibilities Of The Role Include

Customer contact

Welcomes arriving club members and hotel guests to the Sports Club.
Provides full information about Sports club to any potential members.
Ensure that all inquires are handled according to The Ritz-Carlton Brand Standards
Handle reservation request received via telephone, fax, email or in person in an accurate, complete and timely manner
Ensure guests and club members sign in/out correctly
Ensure that guest and members profiles are linked to Book4time report
Note and follow up on members and guest inquiries
Focus attention on guests need while remaining calm and courteous
Drive sales of Sports club event
Perform daily quality checks to ensure all Sports reservations have been handled according to The Ritz-Carlton and property standards
Work cohesively with other departments and co-workers as part of a team
Handle guests complaints by inputting daily in GXP and ensure proper follow up
Perform daily checks of all membership according to the procedures and issue Sports cub and Marina membership cards.
Perform daily checks of all reception checklist and task list
Ensure excellent customer service and standards at all times as well as behaving in a professional manner during shift.
Liaise with Fitness Team of hotel guests arrival

Accounting/Reporting

Handle all Sports Club transactions and ensure accurate reports are forwarded to accounts department.
Handle all membership, Sports Club activities payment, issue receipts and prepare summaries as required by financial procedures.
Perform quality daily statistic report
Ensure correct reports are forward to Sports club Director on a timely basis
Monitor equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.
Prepare monthly inventory reports.

Training and Development

Participate in weekly and monthly Reception training as set out by Reception Supervisor
Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge
Have sound knowledge of the hotel’s fire safety procedure
Complete all training and certification according to The Ritz-Carlton standards.

Communication

Ensure that all pertinent information is provided to members, guests and colleagues
Ensure that all communication with members, guests and colleagues is complete, accurate, engaging and positive.
Maintain confidentiality of all members and guest information
Attend daily line-ups and communicate all challenges and successes with the rest of the team
Promptly, accurately and consistently report all guest incidents and how they were solved
Attend designated meetings
Act as the point of contact for other departments during the shift for all Sports Club related issues
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting

Experience

Must have a minimum of 1 year Front Office experience with The Ritz-Carlton or another hotel company.
2-Years experience in similar positions

Education

High School Diploma or equivalent required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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