Branch Manager, Abu Dhabi

Standard Chartered Bank

Job Summary

Ensure the service efficiency within the branch as per the branch standard.



Identify sales opportunities and refer to sales channels
Increase deposits for the branch
Ensure proper check and controls are in place to avoid any potential losses.
Recommend and manage workflow changes for greater efficiency.
Improve efficiency in migrating more transactions to Digital Banking.


Identify Service Quality initiatives to acquire and retain customers.
Improve workflow and processes to maintain highest quality of service delivery.
Ensure customer are attended within the agreed timeframe, and drive to the Digital channels where possible


Ensure compliance of laid down process and procedures.
Facilitate and Implement work process improvements.
To ensure compliance with Global Process Standards on Customer Data Confidentiality
Ensure that cash availability at branch is always adequate to meet customer withdrawal requirements
Ensure all critical reports are checked and monitored on a timely basis

Leadership, People and Talent

Provide leadership, coaching and support to the team members by setting objective, managing performance, identifying development needs, and motivating.
Ensure that front line staff undergoes formal initial and ongoing formal training requirements and that all further development needs are met through workplace coaching, classroom training and other solutions as appropriate.

Risk Management

To be able to detect any suspicious transactions, Money laundering, forgeries etc
Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
Ensure timely reporting of all near misses/actual losses whether incurred on account of fraud or operational loss


Ensure all GPS standards are followed and adhered.

Regulatory & Business conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Branch Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Good knowledge of groups policies, standards, local regulations, and legislations of the prevention of money laundering.

Key Internal Stakeholders

Branch Operation & Service Manager
Priority Unit Heads / Relationship Manager
Universal Bankers
Business Operation Support officers
Central Operations & CMO
Country Money Laundering Preventing Officer
Legal & Compliance
Phone Banking, CCU
Digital Banking

Our Ideal Candidate

Bachelor’s Degree

Role Specific Technical Competencies

Customer service
MS Office Suite
Banking Regulation
Sales Technique
Cash Management
Team Management
Business Writing

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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