Chief Operating Officer

About the job
NMC Healthcare is the most trusted and the largest private healthcare company in the UAE for over 40 years. With a dedicated team of doctors and paramedical and support personnel, NMC owns and manage numerous healthcare facilities in the UAE and Oman and treat millions of patients every year. The company has specialized verticals that include Multi-Specialty Care, Maternity and Fertility, Long-Term and Home Care, Medical Centres, Day Surgery Centres, Operations and Management.

We at NMC facilitate a challenging and motivating work environment that enables ample scope for career growth and development. We create a conducive work culture that attracts, retain and help talented and committed individuals grow. We encourage lifelong learning and deliver the best care to our customers and strive towards creating a world-class platform for nurturing the professionals of tomorrow.

Summary:

The Chief Operating Officer (COO) will be responsible for overseeing the day-to-day operations of NMC, ensuring that all departments and functions are working together efficiently to deliver high-quality patient care. The COO will work closely with the CEO and other members of the leadership team to develop and implement strategic plans, policies, and procedures that support the organization’s mission and goals.

Key Accountabilities:

Provide leadership and direction to NMC healthcare operations, including clinical and non-clinical departments, to ensure the highest level of patient care, quality, and safety.
Develop and implement operational plans, policies, and procedures that support NMC’s mission and goals, and ensure compliance with regulatory and accreditation requirements.
Oversee the management of hospital operations, including staffing, budgeting, and resource allocation.
Manage and monitor NMC’s financial performance, working with the CFO to develop and manage the annual budget, track financial metrics, and identify opportunities for improvement.
Collaborate with the CEO and other members of the leadership team to develop and implement strategic plans that support the NMC’s growth and sustainability.
Collaborate with the Business Unit leadership team to identify and pursue new business opportunities, partnerships, and service lines.
Ensure that the organization is meeting regulatory and accreditation standards, and maintain compliance with all relevant laws and regulations.
Foster a culture of innovation, continuous improvement, and operational excellence throughout NMC.
Analyze financial and operational data to inform decision-making and drive performance improvements at Business Unit and Overall group level.
Develop and maintain relationships with key stakeholders, including patients, physicians, staff, and community partners, to promote collaboration and engagement.
Ensure that NMC is utilizing technology and data analytics to improve operations, patient outcomes, and financial performance.
Work closely with the Chief Medical Officer to ensure that clinical operations are aligned with best practices and evidence-based medicine.
Lead change management initiatives, ensuring that staff are engaged and informed throughout the process.

Education & Certification:

Bachelor’s degree in healthcare administration, business administration, or a related field. Master’s degree preferred.

Experience:

At least 15 years of senior experience in complex multi-site healthcare operations, with at least 10 years in a senior leadership role.

Knowledge & Skills:

Strong knowledge of healthcare operations, including clinical and non-clinical functions, financial management, and regulatory and accreditation requirements.
Demonstrated experience in developing and implementing operational plans, policies, and procedures that support organizational goals.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with a diverse group of stakeholders.
Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
Experience with managing a large, complex organization and leading change initiatives.
Flexibility and adaptability to changing priorities and needs in a dynamic healthcare environment.
High proficiency in written and spoken English
Highly organized and goal oriented
High proficiency with MS Office, including PowerPoint
High degree of professional ethics and integrity
Ability to effectively operate in a fast paced, multi-cultural, multi-stakeholder large corporate environment
Healthcare industry experience is essential